The password you just used was only a starter — it's the same for anyone who has that note, so we don't leave it in place. Please choose your own. Longer is stronger than complicated: three or four words you'll remember beats one short scrambled word.
Straight numbers from your own booking system. If something looks wrong, tell us on the “Talk to us” tab and we'll fix it.
Your five most-booked services over the last three months.
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Who's set up in the booking system right now.
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Plain words are perfect. Ask for anything, or just say what's bugging you about the site. If our quick helper can answer straight away it will; anything it can't, comes to us and we answer properly. Nothing you write here gets lost.
Nothing changes on your website until we've done it for you. Tell us what you'd like different and it comes straight to us to make right — so you can ask for anything without any risk of breaking your own site.
If we think something you've asked for would cause a problem, we'll tell you plainly why, and give you real choices to pick from. And if you'd rather we didn't bother, just say so — that's a proper answer, and nothing is lost by asking.
Every request you've sent, and where it got to.
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You are in charge of your website. We build it, and you steer it.
Everything you ask for comes to us first. Nothing you send changes your website on its own. When you ask for something, it lands with us, we look at it, and a person makes it right. That way you can ask for anything at all without any risk of breaking your own site.
If we think something isn't a good idea, we'll say so plainly. We'll explain why, in normal words, and give you real choices to pick from. You might disagree with us, and that's fine — it's your business. We'll do it your way unless it would genuinely hurt you.
“Don't bother” is a proper answer. If you'd rather leave something alone, just say so. Asking costs you nothing, and nothing is lost by changing your mind.
Nothing is invented about your business. If we don't know your prices, your hours, or your staff, we ask you. We would rather write “we don't know yet” than guess.
Everything is kept. Every message you write is saved exactly as you wrote it, and every change you ask for is recorded with what we did about it. If you ever want to know why something is the way it is, we can tell you.